Maximizing user productivity with GetNextWork Illustrated: GetNextWorkCriteria

GetNextWorkCriteria is the process used to determine which of a group of candidate assignments will be chosen to display to a user.

This standard mechanism for selecting the best candidate from a list applies regardless of the method chosen (see prior posts) to build the candidate list. The standard decision tree Assign-.GetNextWorkCriteria is applied to each assignment found, highest urgency first. Any assignments that have a pyActionTime in the future, those that require skills (pxSkillsRequired) that the current operator does not hold, assignments already worked on by this operator today (a local action), and those that cannot be locked (and so may be in use by others) are dropped as candidates.

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