Maximizing user productivity with GetNextWork Illustrated: WBF, WBD

The Next Option is the WorkBasket First, WorkBasket Divided (WBF, WBD) Method

1. A user clicks the "Get Most Urgent" button.


2. The button click starts the standard activity Work-.GetNextWork. This simple activity calls the final standard activity Work-.GetNextWorkObject.


3. The GetNextWorkObject examines a property pyWorkBasketFirst for the user. If True, the system calls the standard activity Work-.findAssignmentinWorkbasket first.


4. The Work-.findAssignmentInWorkbasket activity considers as candidates the assignments in workbaskets listed on this tab for this operator. If the Merge workbaskets? check box is not checked, workbaskets are considered in the order they appear on the Work Access tab.


5. The Assignments whose .pxUrgencyAssign value is greater than or equal to the System Settings rule GetNextWork_WorkBasketUrgencyThreshold are considered (see GetNextWorkCriteria below) and processed in WorkBasket and Urgency order until each WorkBasket is drained of high urgency assignments.


6. The Assignments whose .pxUrgencyAssign value is less than the System Settings rule GetNextWork_WorkBasketUrgencyThreshold are then considered (see GetNextWorkCriteria below) and processed in WorkBasket and Urgency order until each WorkBasket is drained of lower urgency assignments.


7. Once the WorkBasket assignments are exhausted, GetNextWorkObject calls the standard activity Work.findAssignmentinWorklist.


8. The Assignments from the Worklist are considered (see GetNextWorkCriteria below) and processed.

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