Organizational Citizenship Behaviors (OCBs)

"Organizational Citizenship Behaviors (OCBs) are a special type of work behavior that are defined as individual behaviors that are beneficial to the organization and are discretionary, not directly or explicitly recognized by the formal reward system. These behaviors are rather a matter of personal choice, such that their omission are not generally understood as punishable. OCBs are thought to have an important impact on the effectiveness and efficiency of work teams and organizations, therefore contributing to the overall productivity of the organization." – Wikipedia entry

OCB behaviors are part of why KR is special. Beyond expertise, these professional courtesies that we share with each other and our clients make a real difference to the organization. Academic studies on OCB (see the work of Dennis Organ) ties their expression strongly to the experience of job satisfaction. Employees satisfied in their jobs voluntarily contribute in ways that transcend the strict definitional boundaries of their job specifications. These behaviors matter. We need to celebrate them. We must strive to resolve job dissatisfaction and inspire OCB.

Type of organizational citizenship behaviors:

1. Altruism (Helping): Is selfless concern for the welfare of others. Helps others who have been absent, or helps others who have very work-loads.
   
2. Courtesy: Take steps to try to prevent problems with other workers. Does not abuse the rights of others.
   
3. Civic Virtue: Attends meetings that are not mandatory, but considered important. Keeps abreast of changes in the organization.
   
4. Conscientiousness: Does not take extra breaks. Obeys company rules and regulations even when no one is watching.
   
5. Sportsmanship: Does not consume a lot of time complaining about trivial matters. Always focuses on what's right, rather than what's wrong.
   

How do your behaviors map to these five? Is dissatisfaction with your current role or environment blocking you from contributing? Have you taken time to praise OCB behaviors in your coworkers?